Universal accessibility has become a mandatory key factor when it comes to endeavour to open a new business or commercial establishment, but there is little doubt that accessibility gains major relevance in a specific sector and that is the hospitality industry.

When accessibility in hotels is being brought up, we do not only refer to accesses to them or to bathrooms, accessibility needs to go beyond since there exists an endless amount of disabilities, and not all of them may entail the need of a wheelchair.

According to data from the WHO, 15% of the population suffers from some kind of disability and many of them even find problems when using current electronic devices, therefore, setting up web pages for all type of disabilities will suppose one of the greatest challenges for hotel chains, but also one of the most highly regarded distinction elements. Facilitating online research to people with reduced mobility, blindness, hearing impairment or any difficulty hindering its regular use has to become an indispensable matter, particularly regarding touristic sector.

There are at the present a few platforms which, through the use of the tool inSuit, have adapted their pages to navigation without turning to the use of a keyboard, viewing the screen or talking to the device, one just has to blow through the built-in microphone of the earphones. This makes the book of a travel through the Internet totally accessible to all.

At the International Tourism Trade Fair (FITUR, in its Spanish acronym), which took place in this very month, several smart guiding markers, or “beepcons”, were installed so that persons visually impaired could identify close objects without trouble. Such markers have the support of their own application, which is available on IOS, Android as well as on Windows. The purpose of “beepcons” is their inclusion within the touristic sector, whether it be in hotels, monuments or restaurants, in the pursuit of making travellers visually impaired get the information they require through their mobile device.

Besides such improvement, there are others particularly designed for the hospitalirty sector, such as Braille key cards, magnetic loop systems, visual alarms and accessible signing, among others.

At the present time, there are hotels which offer has widened, enabling people with reduced mobility to take advantage of a variety of activities. The Dar Daif Hotel in Ouarzazate (Morocco) offers the service of a stroll on dromedary in an adaptive chair, the Burgo thermal hotel in Osma (Soria, Spain) has at disposal the spa service list for its clients in Braille, as well as a crane so that they can access the pool without difficulty.

Accessible hotels in the 21st Century need to have the capacity of offering a greater number of services to clients with specific needs. They need to go beyond the minimum adaptations required by regulations and do their best to offer a personalised and quality service until the desired touristic standard accessible to all is achieved.