Due to the arrival of new technologies, society currently moves forward in such a quick speed that is breaking down all kind of barriers (including the architectural) and enabling culture, technology or any other activity regarding leisure to reach whomsoever.

Such changes have burst into the hotel industry, which witnesses day after day the emergence of improvements regarding mobility, optimising usual resources such as automatic doors, elevators, escalators or any other type of access which enhances user experience. Such technological changes, besides improving and enhancing the experience of people with any of their faculties lessened, are one of the parts intimately linked to the concept of “sustainable enterprise” and that of “differentiation as added value”. It is precisely regarding this technological aspect where tourism industry and hotels specifically, are focusing efforts.

As it is usually stated, “the future is already here”, this is why more and more hotels are incorporating new services with aspects regarding mobility as well as accessibility, in order to guarantee full access and benefits to guests. Proof of this is the Eurostars BCN Design hotel, since it includes among its facilities a room known as “the room of the future”. It is a modern space that, thanks to the IoT technology (Internet of Things), offers to clients the possibility of generating experiences of their own through a mobile application that allows them to access a wide set of services and experiences fully adapted to their likings and preferences. These hotels, more and more demanded, are known as third generation hotels, and clients have unlimited possibilities at their disposal, from hiring customised services to the decoration of the hotel room at their heart’s content.

However, technology goes much further; at the latest edition of Fitur, Neo Canarias premiered its new terminal developed and manufactured by Informática El Corte Inglés, which allows checking into hotels without the need to pass earlier by the reception desk. This touch device allows clients to identify themselves and ratify the reservation, providing them afterwards with the card with which they will be able to access to their room.

Such modern device will allow and provide clients, besides the abovementioned check-in, with all the information they require regarding tours, ticket sales, trips, shows, museums and restaurants, among others. In addition, it is fully adapted to people with reduced mobility (PRM) due to its simplicity and to the fact that it is a completely intuitive system, designed to improve all clients’ stay and experience, no matter which their physical state is. Clients can also interact with this device, which makes the experience bidirectional and unique, since it dispenses with the usual leaflets that are plentiful in hotel reception desks.

But what is beyond doubt, one of the most relevant aspects regarding mobility is the one referring to connectivity. When the clients leave their country of origin, an endless amount of conflicts regarding roaming arise, since such charges go through the roof. It is precisely at this point where the Spanish chain Room Mate Hotels has been able to distinguish itself due to constant innovation. After becoming the first chain in Spain offering totally free Wi-Fi to its clients, they are aiming now to maximise their services with a high-speed Wi-Fi coverage system named WiMate, which will enable their clients to be connected to cyberspace throughout the duration of their full stay, even outside the hotel itself. Such technology will be fully available in eleven of the hotels Room Mate owns from July 1st, 2017, and up to six devices will be able to get connected, easing this way the access to information, and thus users’ mobility itself, modifying and improving the very concept of “travelling”.

If we transfer all of this to those people presenting any kind of disability, such improvements gain a special relevance, since they allow them to reach a high level of independence. As far as people with hearing impairment go, something apparently as simple as requesting breakfast can become a difficult task, which is why the company COMUNICAdos has developed a service of interpretation through a simple video call. Thanks to this service, together with a mobile device, a person with hearing impairment can get on well without the need to rely on an interpreter, since that figure stands on the other side of the screen.

Technology is a key factor when it comes to break down barriers and make tourism accessible to all at a good price, which is why betting on technology has to be a priority decision for any company, even more so if it deals with the tourism sector.